Privacy Policy

1. Who we are

Diamond Fleet ("Diamond Fleet", "we", "us") is a pharmacy delivery and dispatch software company headquartered in Anaheim, California, USA. This policy covers (a) our website at www.diamondfleet.app and (b) the Diamond Fleet driver mobile application for Android and iOS (the "App"). For privacy questions or requests, contact sales@diamondfleet.app or +1 (949) 992-4070.

2. Information we collect

2.1 From drivers using the App

• Account & identity information: name, email address, phone number, profile photo, and information submitted during onboarding, including background-check information required to deliver regulated pharmacy items.
• Location data — including background location: the App collects precise (GPS) location while a driver is on shift to assign nearby orders, provide live delivery tracking, calculate routes and estimated arrival times, and document the delivery timeline. Location may be collected while the App is in the background so that active deliveries remain tracked when the driver's screen is off or another app is open. Location collection is tied to work status: it is used for dispatch and delivery operations, not for advertising, and stops when the driver goes off shift or logs out.
• Delivery documentation: photos and recipient signatures captured as proof of delivery, timestamps for each delivery stage, and delivery notes.
• Device & diagnostics: device model, operating system, app version, push-notification token, crash logs and performance diagnostics.

2.2 From website visitors

• Information you submit through our contact and demo-request forms (name, company, email, message).
• Basic technical logs kept by our hosting provider (IP address, pages requested) for security and reliability.
• We do not run third-party advertising or cross-site tracking on this website.

2.3 Patient and recipient information

When pharmacies use Diamond Fleet to deliver medications, limited recipient information (such as name, delivery address and order reference) is processed on behalf of the pharmacy solely to complete and document the delivery. Driver-facing data is minimized to what the delivery requires, protected by role-based access, and handled in line with our HIPAA-aligned safeguards. We do not use patient information for marketing and we do not sell it.

3. How we use information

• Operating dispatch, routing, live tracking and proof of delivery;
• Creating and managing driver accounts, payments and settlements;
• Sending operational notifications (new orders, route changes) via push notifications;
• Monitoring app stability and performance, and fixing defects;
• Meeting legal, safety and audit obligations, including delivery documentation for pharmacy partners;
• Responding to inquiries submitted through the website.

4. What we share — and what we never do

We share information only with service providers that help us run the platform, under agreements limiting their use of it:

• Google LLC: Firebase Cloud Messaging (push notifications), Firebase Crashlytics and Performance Monitoring (diagnostics), Firebase App Check (app integrity), and Google Maps Platform (mapping and routing). Google's processing is described in the Google Privacy Policy.
• Hosting and infrastructure providers for our website and backend;
• Payment processors, when payment features are enabled, to settle driver payments;
• Pharmacy partners receive delivery status and proof-of-delivery records for their own orders;
• Authorities when required by law.

We do not sell personal information, and we do not share it for cross-context behavioral advertising. The App does not use location or any other data for third-party advertising, and it does not "track" users across other companies' apps or websites as defined by Apple's App Tracking Transparency framework.

5. Data retention and deletion

Driver account data is kept while the account is active. Delivery records (timestamps, proof of delivery) are retained as long as needed to meet our operational, contractual and regulatory documentation obligations toward pharmacy partners, then deleted or anonymized. Diagnostics are retained on Google's standard Crashlytics/Performance retention schedules.

5.1 Deleting your account (drivers)

Drivers can delete their account directly inside the App (Account → Delete account), which removes the account and associated personal data except records we are legally required to keep. You can also request deletion by emailing sales@diamondfleet.app from your registered address; we respond within 30 days.

6. Security

All traffic between the App, the website and our servers is encrypted in transit (HTTPS/TLS). Authentication credentials on the device are stored in the operating system's secure storage (Android Keystore / iOS Keychain). Access to operational data is role-based, and every delivery stage is logged to a tamper-evident audit trail. No method of transmission or storage is 100% secure, but we work to protect your information with industry-standard safeguards.

7. Your rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, and to object to or restrict certain processing.

7.1 California residents (CCPA/CPRA)

California residents may request: (a) the categories and specific pieces of personal information we hold, (b) deletion, and (c) correction. We do not sell or "share" personal information as those terms are defined in the CCPA, so no opt-out is required. We will not discriminate against you for exercising these rights. Submit requests to sales@diamondfleet.app.

8. Children

The App is intended for professional drivers aged 18 or older, and our website is not directed to children under 13. We do not knowingly collect personal information from children; if you believe a child has provided us information, contact us and we will delete it.

9. Permissions the App requests

• Location (precise, foreground and background) — dispatch, live tracking and delivery documentation, as described in Section 2.1;
• Camera / photos — capturing proof-of-delivery photos and updating the profile picture;
• Notifications — receiving new-order and route alerts.

Each permission is requested in context, and the App explains why before asking. You can withdraw permissions in your device settings; some features (such as receiving orders while on shift) will not function without location access.

10. International visitors

Our services are operated from the United States. If you access them from elsewhere, your information will be processed in the U.S. under this policy.

11. Changes to this policy

We may update this policy as the product evolves. Material changes will be posted on this page with an updated effective date, and — for changes affecting drivers — announced in the App.

12. Contact us

Diamond Fleet · Anaheim, California, USA
Email: sales@diamondfleet.app · Phone: +1 (949) 992-4070