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Frequently asked questions

Common questions about Diamond Fleet

Everything pharmacies, delivery companies and drivers usually ask before getting started.

What is Diamond Fleet?

Diamond Fleet is pharmacy delivery software built specifically for regulated pharmacy and last-mile delivery operations across the United States — unifying dispatch, live tracking, integration and analytics in one platform.

How is Diamond Fleet different from a generic delivery app?

Generic delivery apps are general-purpose tools adapted for healthcare. Diamond Fleet was built from the ground up for medication and prescription delivery, with precise operation types, photo-and-signature proof of delivery, and direct pharmacy-system integration that generic couriers don't offer.

How does Diamond Fleet integrate with a pharmacy's existing system?

Diamond Fleet connects to your pharmacy's existing system as a channel that relays order information directly — no replacement, no disruptive migration, and no manual data entry required.

How long does it take to go live with Diamond Fleet?

Go-live follows a three-stage path: connecting your existing system, setting up permission levels, and activating operations with ongoing support — designed for zero operational disruption to your pharmacy or fleet.

Is Diamond Fleet HIPAA compliant?

Patient and prescription data is protected by design at every stage of delivery, with role-based access control and a full audit trail aligned with HIPAA standards.

What areas does Diamond Fleet serve?

Diamond Fleet is headquartered in Anaheim, California, and the platform is built to serve pharmacies, delivery companies and last-mile fleets nationwide across the United States — not just California.

Can independent pharmacies use Diamond Fleet, or is it only for large chains?

Both. Diamond Fleet is built to scale from a single independent pharmacy location to large multi-location chains, with the same dispatch, tracking and analytics platform underneath.

Does Diamond Fleet handle returns and cash collection?

Yes. The platform documents returned orders with the reason for non-delivery, and records any cash or payments collected from patients, with proof at every step linking the amount to the order and driver.

How are driver and partner payments settled?

Settlement is calculated and paid automatically through flexible routes — by the hour, mile, package, or a combination — configurable for any contractual arrangement, whether paid via Diamond Fleet, directly, or through an intermediary.

What languages does the platform support?

The admin website and driver app support English, Arabic, Spanish and Vietnamese, making adoption easier for multicultural delivery teams.

How does the Diamond Fleet driver app work?

Drivers receive their assigned route and instructions, capture photo and signature proof of delivery, log returns and collected payments, and share live location — all from one delivery driver app. It's available on iOS, with Android support in progress.

Can other delivery companies use Diamond Fleet, or is it only for pharmacies?

Both. Diamond Fleet operates its own pharmacy delivery service and also licenses the dispatch and tracking platform to other delivery companies and last-mile fleets.

What kind of support does Diamond Fleet provide after go-live?

Diamond Fleet provides 24/7 operational support, along with performance monitoring and continuous improvement once your pharmacy or fleet is live on the platform.

How do I request a demo of Diamond Fleet?

Fill out the form in the Contact section, or reach the team directly by phone, WhatsApp or email — a Diamond Fleet team member will follow up shortly with a demo and a customized walkthrough for your pharmacy or fleet.

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